Terms of service

Below is a Terms of Service template for your Indian e-commerce store. You can copy and edit the placeholders as needed.

Terms of Service

Effective Date: [DD/MM/YYYY]
Store Name: [Urbain Grain]
Contact Email: [urbaingraiin@gmail.com]

These Terms of Service (“Terms”) govern your use of our website and services operated by [Urbain Grain] (“we,” “us,” or “our”). By accessing or purchasing from our store, you agree to be bound by these Terms.

1. Account Terms

  • You may be required to create an account to access certain features of our store.

  • You are responsible for maintaining the confidentiality of your account login details.

  • You agree to provide accurate, current, and complete information during registration.

  • We reserve the right to suspend or terminate accounts that provide false or misleading information or violate these Terms.

2. Pricing and Payment

  • All prices are listed in INR (₹) unless otherwise stated.

  • We reserve the right to modify prices at any time without prior notice.

  • Payments must be completed through the available payment methods on our website.

  • Orders will only be processed after successful payment confirmation.

  • In case of pricing errors, we reserve the right to cancel or correct the order.

3. Product Descriptions

  • We strive to ensure that all product descriptions, images, and details are accurate.

  • However, we do not guarantee that product descriptions are error-free, complete, or current.

  • Slight variations in color, design, or appearance may occur due to screen differences or manufacturing processes.

  • If a product is not as described, your sole remedy is to return it in accordance with our Returns and Refunds policy.

4. Order Acceptance

  • Placing an order does not guarantee acceptance.

  • We reserve the right to accept or decline any order for any reason, including stock availability, payment issues, or suspected fraud.

  • Once an order is confirmed, you will receive an email confirmation.

  • We may cancel orders before shipment in case of unforeseen circumstances.

5. Shipping and Delivery

  • We ship orders across India to the address provided by the customer.

  • Estimated delivery time is typically [BUSINESS DAYS last 2 weeks] business days, depending on location and logistics partners.

  • Delivery timelines are estimates and may vary due to external factors such as weather, courier delays, or regional restrictions.

  • Risk of loss passes to the customer once the order is handed over to the shipping carrier.

6. Returns and Refunds

  • Returns are accepted only under eligible conditions such as damaged, defective, or incorrect items.

  • Customers must initiate return requests within [X] days of receiving the product.

  • Returned products must be unused, unwashed, and in original packaging.

  • Refunds will be processed after inspection of the returned item.

  • Refund timelines may vary depending on payment method and banking partners.

7. Prohibited Uses

You agree not to use our website or services for:

  • Any unlawful purpose or activity

  • Fraudulent transactions or impersonation

  • Distributing malware, spam, or harmful code

  • Attempting to gain unauthorized access to our systems

  • Violating any applicable Indian laws or regulations

  • Infringing on intellectual property rights

We reserve the right to restrict access for any violation of these rules.

8. Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

  • Our total liability for any claim shall not exceed the amount paid for the product in question.

  • We do not guarantee uninterrupted or error-free operation of our website.

  • We are not responsible for delays or failures caused by third-party logistics or payment providers.

9. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in India.

10. Contact Information

For any questions regarding these Terms, please contact us:

If you want, I can also:

  • Turn this into a website-ready HTML page

  • Add a Returns & Refund Policy separately (more detailed)

  • Or make it more legally strong for Shopify / WooCommerce compliance