Refund policy

Here is a fair, clear, and customer-trusting Return & Refund Policy for your store with all your requested placeholders included.

🔄 Return and Refund Policy

Store Name: [Urbain Grain]
Contact Email: [urbaingraiin@gmail.com]

At [Urbain Grain], customer satisfaction is our priority. If you are not satisfied with your purchase, we’re here to help with a fair return and refund process.

1. Return Eligibility Criteria

To be eligible for a return:

  • The item must be unused, unwashed, and in original condition

  • The item must be returned with original packaging and tags intact

  • A return request must be raised within [X DAYS idk] days of delivery

  • Proof of purchase (order ID or receipt) is required

Items that do not meet these conditions may not be accepted for return.

2. Return Timeframe

  • Return requests must be submitted within [X DAYS idk] days from the date of delivery

  • Returns requested after this period may not be accepted

  • Once approved, customers will receive instructions for returning the product

3. Refund Process & Timing

  • After we receive and inspect the returned item, we will notify you of approval or rejection

  • If approved, refunds will be processed within [REFUND PROCESSING TIME idk] business days

  • Refunds will be credited back to the original payment method used at checkout

  • Depending on your bank or payment provider, additional time may be required for the amount to reflect in your account

4. Exchange Options

  • We offer exchanges for size, color, or defective items (subject to availability)

  • If the requested replacement is not available, a refund will be issued instead

  • Exchange requests must follow the same return eligibility conditions

5. Damaged or Defective Products

  • If you receive a damaged, defective, or incorrect item, please contact us within [X DAYS idk] days of delivery

  • Email us at [urbaingraiin@gmail.com] with clear photos or videos of the issue

  • After verification, we will provide a replacement or full refund at no additional cost

6. Non-Returnable Items

Certain items cannot be returned, including:

  • Customized or personalized products

  • Sale or clearance items (if marked non-returnable)

  • Gift cards (if applicable)

  • Items explicitly marked as “Final Sale”

7. Return Shipping Costs

  • If the return is due to customer preference (size change, change of mind), the customer is responsible for return shipping costs

  • If the product is defective, damaged, or incorrect, we will cover the return shipping costs

  • We recommend using a trackable shipping service for returns to avoid loss in transit

8. Contact Us

If you have any questions about returns or refunds, feel free to contact us:

📧 Email: [urbaingraiin@gmail.com]
🏪 Store: [Urbain Grain]

If you want next, I can also make:

  • A Privacy Policy (needed for Shopify, Google Ads, and payment gateways)

  • A Full legal bundle page (copy-paste ready for website)

  • Or convert all policies into a clean professional website layout (HTML/Shopify format)